Anyone who has ever administered a Cisco Unified Communications Manager (AKA Call Manager, or CM) system learns very quickly that there are approximately 17 billion different configuration settings in CM. All of those configuration dials have to be maintained in the right ways to get the system to do what you want.

I’ve taken several Cisco training courses on CM, and I felt like the thing that was missing was a real-world case study of how you setup all the pieces to interact with each other and why. There was no real “best practices” in the classes, just a lot of “this setting does X or Y” without any explanation of why you would choose to do X vs Y.

Read on for exactly that information from documentation I’ve been working on for the CM environment at my job.
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