by I needed to upgrade our 3 copies of VMware Workstation for work today. I purchase these using a corporate credit card that is managed by our administrative assistant and is in her name. In the past this has never been a problem but today…
I log on to the site, go to the store, select the licenses to upgrade, select checkout and guess what, I cannot change the billing information. In big words they state that the name on the form must match the name on the credit card, but they do not allow me to change it.
A few phone calls later I end up in a special queue where people all day long temporarily change the account information to match the billing information so you can place the order and then change it back after the order. Wow!
So kudos to VMware sales support for putting in a special phone queue so folks can purchase their products, but a slap on the wrist for the programmer/analyst who designed a purchasing site where you can not change the billing information.